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  • CCAI

Conversational Collaborative AI Education and Strategy Resources

Updated: Sep 14, 2020

Someone reading and journaling while drink coffee and ignoring their laptop

We've consumed lots of books, articles, and other material during our years of creating effective interactions with AI. Below are those that we continue to find the meaningful and impactful. Please suggest items you think we should know about.

By the way, there is a lot of bad guidance out there. Double-check sources and make sure their advice is backed by visible, successful experience, not simply opinion.

Legend: A = Article B = Book P = Paper S = Site

Education and Tools

A: Machine Learning for Natural Language Processing

A: What is conversation? How can we design for effective conversation?

S: The Conversational UI and Why It Matters - Actions on Google

B: Designing Voice User Interfaces

S: Designing for Actions on Google Assistant

S: Alexa Skills Kit Voice Design Guide

A: So you want to be a voice designer

A: Principles of bot design

A: Voice UI Best Practices: Learning from Phone Systems

B: Voice User Interface Design

S: Conversation Design Library


B: Prediction Machines

A: Conversational Marketing

A: How to Get Started with Conversational AI

S: Voicebot Research

Communities of Practice

S: Women in Voice

S: The Association for Conversational Interaction Design

S: UX for AI

Advanced topics

B: Wired for Speech: How Voice Activates and Advances the Human-Computer Relationship

A: Grice's Maxims

S: Plain Language

B: How We Talk

P: Contributing to Discourse

A: A Model of Conversation

B: Language in Thought and Action

S: Universal Principles in the Repair of Communication Problems

S: Voice & Gesture

S: AI meets Design

A: Blurring the lines between language and culture

A: First Principles of Interaction Design


CCAI enables your success with your Interactive AI products and projects. Whether it's voice, chat, multimodal, or adaptive UI, we've got the experience and expertise to help.

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